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Shipping & Delivery

Free Shipping - Standard Orders Over $99.00

  • Flat rate shipping charge of $9.90 including GST applies to orders under $99.00

Aussie Vac delivers to most areas within Australia. We deliver to residential and business addresses (not commercial building sites) and utilize the services of  Australia & Startrack Express for most deliveries. Some Regional & Remote destinations that fall outside standard shipping destinations require a shipping quote. To check postcode availability, simply enter destination state & postcode on the shopping cart page. If your postcode falls outside standard shipping area send us an email at info@aussievac.com.au list item(s) required and postcode and we will email an Out of Area shipping rate for delivery to your location. All orders are processed Monday to Friday (excluding public holidays) and dispatched from our Melbourne Distribution Warehouse.

Post Box & Parcel Lockers Delivery's

Small items are shipped via Australia Post only with tracking. Large parcels or cartons may not be available for shipping to Post Box, Post Shops or Parcel Locker destinations. 

Large Products

Large bulky product(s) - PVC Pipe, Installation Kits, Ducted Vacuum Power Units etc. may incur a shipping charge due to the large and bulky nature of these items. Use the shipping rates calculator on the shopping cart page to get a quote. We use the Startrack express service for these products to ensure the fastest possible delivery time to all areas.

Pick Up - Click & Collect

For all orders processed online with "Pick up" option selected upon checkout. A confirmation email will be sent when your order is ready for collection. Orders are generally processed within 1 hour of receiving order. Please have your order with you as proof of purchase. Payments made by Electronic Bank Transfer must be cleared before orders will be released. Orders can be collected from our warehouse Monday to Friday between 8.30am & 3.30pm (excluding public holidays) located at:
6 Rushdale Street Knoxfield 3180 

Aussie Vac also provides limited over-the-counter in store transactions at our showroom located at:
1/1 Rushdale Street Knoxfield 3180

Delivery Times

Most orders are dispatched same or next day on stock lines from our Melbourne warehouse. Orders are processed Monday to Friday excluding public holidays. Transit times vary depending upon distance and your location (Refer delivery schedule below Ex Melbourne). As a guide most metro city deliveries once dispatched will be 1 – 2 business days and 2 - 3 days for regional areas.  Some remote and regional areas may be up to 10 working days. From time to time it is possible factors outside of our control may result in delays. Aussie Vac does not accept any liability for loss or damage suffered by anyone as a result of any such delays. Aussie Vac reserves the right to not ship to some remote or rural locations.

If your postcode is not in our delivery area please send us an email at info@aussievac.com.au and we will provide delivery options available. Delays may occur around public holidays, and remote deliveries are subject to local transport schedules and may encounter extended delays due to adverse weather conditions.

Missed Deliveries

If absent at time of delivery or authority to leave not provided on order, carrier will attempt to redeliver goods or alternatively leave details for collection at transport depot if re delivery has failed. It is the purchasers responsibility to collect goods or arrange additional re delivery at purchasers cost. Undeliverable orders sent via Australia Post Express satchels will be taken to nearest Post office for collection. Aussie Vac will not be held responsible for lost or damaged orders after goods have been delivered to the nominated delivery address.

Incorrect Delivery Address

Where you have provided an incorrect or incomplete delivery address for your order, redelivery fees apply for each subsequent delivery attempt at receivers cost.

New Zealand Orders

All orders shipped to a New Zealand address are charged on a per kilo basis. The charge will be visible on the checkout page once address details have been filled in.

*Please note: Prices displayed on this website include 10% GST which will be deducted at the checkout when a New Zealand shipping address is entered.

Delivery Time Guide

(Ex Melbourne)

New South Wales

1-2 Days - Sydney Metro, Albury, Ballina, Gosford

2-3 Days - Bathurst, Dubbo, Newcastle, Nowra, Orange, Southern Highlands, Wollongong

3-4 Days - Tamworth, Taree, Tweed Heads, Wagga Wagga

4-5 Days - Broken Hill, Cooma, Coffs Harbour, Grafton, South Coast

Victoria

1-2 Days - Melbourne Metro, Ballarat, Bendigo, Seymour, Geelong, Mornington Peninsula, Wodonga

2-3 Days - Gippsland, Horsham, Mildura, Orbost, Portland, Swan Hill, Shepparton, Sale, Warrnambool, Wonthaggi

South Australia

1-2 Days - Adelaide Metro

2-3 Days - Outer Metro, Border Town, Mount Gambier, Port Augusta

Queensland

2-3 Days - Brisbane Metro, Gold Coast

3-4 Days - Sunshine Coast, Rockhampton, Toowoomba

4-5 Days - Bundaberg, Gladstone, Ipswich, Maryborough

6-7 Days - Cairns, Townsville

Western Australia

5-6 Days - Perth Metro

6-7 Days - Bunbury, Busselton

7-8 Days - Albany, Kalgoorlie, Esperance

Tasmania

5-6 Days - Burnie, Devonport, Hobart, Launceston

Australian Capital Territory

1-2 Days - ACT & Queanbeyan

Northern Territory

6-8 Days - Alice Springs, Darwin

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