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COVID-19 Corona Virus Update - 2021

In accordance with current Stage 4 restrictions, both our showroom and warehouse are closed until Thursday 18th February.

All online and telephone orders will be dispatched as normal, but there may be some delays to processing times until Thursday 18th February. For our regular shipping information, please see here.

All orders have the option for Australia Wide delivery or Click and Collect for local customers.

Contact-less Click & Collect from 18th February

          • Available from 8.30am to 3.30pm - Monday to Friday - from our warehouse which is located at 6 Rushdale St Knoxfield.
          • Please wait for confirmation from Aussie Vac that your order is ready for collection.

AusPost & Startrack Deliveries

Current information per Australia Post & Startrack

            • To minimise the risk of contracting or spreading coronavirus, all parcels be it at a post office or at a residence, will no longer require a signature for delivery or collection.
            • In all cases, whether a driver or postie delivers to the door or a customer goes in to their local Post Office to collect a parcel, our staff member will ask and record the customers name and sign on their behalf.
            • The customer will still need to be present for this to occur, but contact will be minimised by either leaving the parcel at the door until the driver or postie has left the premises or left for the customer to pick up on the counter.
            • If no one at the premises, the courier will still leave a card as per normal.

Order Tracking:

As soon as your order leaves our warehouse, you will receive a shipping confirmation email.

This email advises that your order has left our warehouse and which carrier (Aus Post or Startrack) your order has been shipped with. 

A tracking number is also on the email, giving you the ability to track your order. 
If you can't locate your email, please check your junk/spam email folder, as they sometimes go there.

You can download the Australia Post App to add your delivery address to track your parcel and control your delivery. (Available for Iphone & Android)

Alternatively you can refer to Australia Post or Startrack websites, to track your order.

 

Showroom Sales:

Our showroom is currently closed. 

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